All returns to Divvy require that they must be in the condition received, and include outer packaging, all disks, product manuals, registration cards, inner packing material, and other accessories. If you return a product for any reason other than product defects, there will be a fifteen percent (15%) restocking fee. Buyers are responsible for return shipping fees. We reserve the right to refuse a return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. All product returns must be received within thirty (30) days of purchase date.
Help with an Ebay Return
1. Sign into eBay account and select “My eBay” and then “Purchase History”.
2. Find the ShopDivvy product and select “Contact Seller” on the “View Order Details” dropdown.
3. Select the topic you wish to contact us about. If the FAQ doesn’t answer your question, select “Contact Seller”.
4. Enter your question in the text field and a Divvy representative will respond within 24 business hours.
Help with an Amazon Return
1. Sign into Amazon account and select “Your Account” and then “Your Orders” in the upper right corner.
2. Find the Divvy product and select your appropriate action.
Have an Issue with a Product?
Email email@example.com and include your name, Order# and describe your issue. We will respond to all requests within 2 business days and provide you with your return or replacement options.
Not Happy with your Product or Changed your Mind?
Email firstname.lastname@example.org and include your ShopDivvy Order # and reason for return. We will respond to all requests within 2 business days and provide you with your return or replacement options. If you return a product for any reason other than product defects, there will be a fifteen percent (15%) restocking fee.
Warranty & Guarantee
Every product that Divvy sells is backed first by the product manufacturer's or supplier’s warranty. A thirty (30) day guarantee against product defects is also offered by Divvy. All products must be returned in the original packaging to receive refund or replacement. Buyers are responsible for return shipping fees.
We believe you deserve a site where you can purchase new and recertified electronics with the same confidence and expectations you’d have if you purchased direct from the manufacturer. Our team works tirelessly to ensure products are inspected and packaged with care, and that they are delivered with pride.
Please see product listing for warranty details.